More Accessible & Inclusive Features on the Thomson-East Coast Line

Commuters travelling on the Thomson-East Coast Line (TEL) can look forward to benefitting and utilising more accessible and inclusive features when the third stage of the line (TEL3) begins passenger service on Nov 13.

Comprising eleven MRT stations – from Stevens to Gardens by the Bay – TEL3 provides better accessibility and connectivity to areas such as Great World, Maxwell and Shenton Way.

More Accessible & Inclusive Features on the TEL

Assisted Service Kiosks (ASK)

“Commuters can speak ‘face-to-face’ with a contact centre officer via video call at the Assisted Service Kiosks (ASK) when they need help with ticketing transactions.” (Photo: S Iswaran/Facebook)

The ASK is able to remotely connect a commuter with a customer service agent in the Ticketing Contact Centre via video call. The agents are able to assist them in several ways, such as answering their questions, to controlling the kiosk to perform an action.

Improved Wayfinding Signages

Big and Bright Signages as part of LTA’s New Wayfinding System. (Photo: SGTrains)

Utilised across all TEL stations, improved wayfinding signages feature brighter and larger icons, making it easier for commuters to navigate to their destination.

Eye-catching “Priority Use” signages are also installed at lift landings, on platform screen doors and along designated queue zones, reminding commuters to give way to those in need.

Handrails Fitted with Braille and Embossed Text

Braille and embossed text informing direction towards Station Concourse. (Photo: SGTrains)

Guiding visually-handicapped commuters to their destination within the station, staircase handrails across the TEL are fitted with braille and embossed text.

The braille and embossed text features are also present on signages at the washrooms in the station, making it easier for the visually handicapped to navigate around.

More Lighting for Escalators and Staircases

Lighting integrated into staircase handrails allowing for better visibility of steps. (Photo: SGTrains)

Escalator and staircase paths across all TEL stations are brightly lit, enhancing the visibility of the steps for all commuters, including those who are visually handicapped.

Elder-friendly Seating with Backrests and Armrests

Ergonomically designed seating with backrests and armrests at Upper Thomson MRT station. (Photo: SGTrains)

Ergonomic seats with backrests and armrests for elderly commuters and those with mobility difficulties are available at the platforms in all TEL stations.

These seats are also in high contrast colouring compared to their surroundings, increasing visibility to prevent accidents.

Convenient Family-friendly Facilities

Signage for Wheelchair Accessible Toilet and Family Washroom. (Photo: SGTrains)

Family-friendly facilities such as nursing rooms, hot water dispensers and diaper changing stations are available at interchange stations on the TEL.

Look forward to many other features across the TEL

Fitted above every door in all TEL trains, the Dynamic Route Map Display (DRMD) provides commuters with useful and relevant route information throughout their journey, including which side the doors will be opening.

TEL3 stations are also equipped with green features such as inbuilt solar panels and integrating natural skylights, reducing energy usage.

Check Out Other Related Posts

11 MRT Stations for Thomson-East Coast Line 3 Opening on Nov 13

Related Links
Thomson-East Coast Line – SGTrains

Images by S Iswaran/Facebook and SGTrains.
This article was edited and re-published from an earlier version that first appeared on SGTrains.