Thomson-East Coast Line Stations Are Inclusive, Catering to Passenger’s Needs

Thomson-East Coast Line Stations Are Inclusive, Catering to Every Passenger’s Needs

With Thomson-East Coast Line 2 opening really soon, it is useful to be aware of the many inclusive features available on the network!

These inclusive features can benefit the elderly, commuters with disabilities and families when travelling on the Thomson-East Coast Line.


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Demographic Information

Locations of Mayflower MRT and Caldecott MRT stations on Thomson-East Coast Line 2

Click to Enlarge: Locations of Mayflower MRT and Caldecott MRT stations on Thomson-East Coast Line 2.[1] (Image: LTA)

The Thomson-East Coast Line 2 (TEL2) passes through several key areas where there may be commuters requiring additional assistance during their travel.

First of which being Mayflower MRT station, located in the mature Ang Mo Kio and Kebun Bahru estates, which houses a large elderly population.

And secondly, Caldecott MRT station is in close proximity to the Singapore Association for the Visually Handicapped (SAVH) and Lighthouse School.

Such stations were taken into consideration by the Land Transport Authority (LTA), where they have built and designed inclusive station features.


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Inclusive Features of Thomson-East Coast Line

Thomson-East Coast Line (TEL) stations demonstrate many inclusive and commuter-centric features, assisting commuters from the concourse to the train platform.

Assisted Service Kiosks (ASK)

“Commuters can speak ‘face-to-face’ with a contact centre officer via video call at the Assisted Service Kiosks (ASK) when they need help with ticketing transactions.” (Photo: S Iswaran/Facebook)

“Commuters can speak ‘face-to-face’ with a contact centre officer via video call at the Assisted Service Kiosks (ASK) when they need help with ticketing transactions.” (Photo: S Iswaran/Facebook)

The ASK is able to remotely connect a commuter with a customer service agent in the Ticketing Contact Centre via video call. The agents are able to assist them in several ways, such as answering their questions, to controlling the kiosk to perform an action.

Clearer and Brightly Coloured Signages

Big and Bright Signages as part of LTA's New Wayfinding System. (Photo: SGTrains)

Big and Bright Signages as part of LTA’s New Wayfinding System. (Photo: SGTrains)

TEL stations feature the New Wayfinding System, with better visibility of signages, making it easier for visually handicapped commuters to navigate around the stations.

Priority Use signs are also installed at lift landings, platform screen doors and designated queue zones, to remind commuters to give way to those in need.


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Braille and Embossed Text on Handrails and Ramps

Braille and embossed text informing direction towards Station Concourse. (Photo: SGTrains)

Braille and embossed text informing direction towards Station Concourse. (Photo: SGTrains)

Handrails are fitted with braille and embossed text, giving useful feedback for visually handicapped commuters on their direction of travel within the MRT station.

The signage at public toilets is also fitted with this feature for easy identification, aiding the visually handicapped.

Escalator and Staircase Lighting

Lighting integrated into staircase handrails allowing for better visibility of steps. (Photo: SGTrains)

Lighting integrated into staircase handrails allowing for better visibility of steps. (Photo: SGTrains)

Paths on the escalator and staircases in the MRT station are brightly lit, enhancing the visibility of the steps for all commuters, including those who are visually handicapped.

Elder-friendly Seating with Backrests and Armrests

Ergonomically designed seating with backrests and armrests at Upper Thomson MRT station. (Photo: SGTrains)

Ergonomically designed seating with backrests and armrests at Upper Thomson MRT station. (Photo: SGTrains)

Elderly commuters and those with mobility difficulties can look forward to ergonomically designed seating with backrests and armrests at the TEL train platforms.

These seats are also coloured in high contrast to its surroundings, to increase visibility and to help/prevent accidents.

Convenient Family-friendly Facilities

Signage for Wheelchair Accessible Toilet and Family Washroom. (Photo: SGTrains)

Signage for Wheelchair Accessible Toilet and Family Washroom. (Photo: SGTrains)

Located at interchange stations on the TEL, family-friendly facilities such as nursing rooms, hot water dispensers, diaper changing stations are available for usage.

Child-friendly washbasins, which are of lower heights are also available.

Hearing Enhancement System at the Passenger Service Centre

The Hearing Enhancement System (HES) installed at the Passenger Service Centres in all TEL stations, helps commuters who wear hearing aids to communicate effectively with the station staff at the Passenger Service Centre.

The HES will also be available in all future MRT stations.


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Thomson-East Coast Line 2 to Benefit Many Households

Thomson-East Coast Line Stage 2

When TEL2 opens on Aug 28, 2021, over 100,000 households within a 10-minute walk from one of the nine TEL stations can expect travelling times to be halved!

The TEL2 will serve both residential and commercial facilities along Springleaf, Lentor, Mayflower, Bright Hill, Upper Thomson and Caldecott.

Click to learn more about Thomson-East Coast Line (TEL) »


Check Out Other Related Posts

“Thomson-East Coast Line 2 Will Definitely Benefit Me!” – SGTrains Trainspotter on 8world News

6 New MRT Stations for Thomson-East Coast Line Stage 2 To Open on Aug 28


Related Links
Thomson-East Coast Line – SGTrains

External Links
Factsheet: Thomson–East Coast Line 2 to Welcome Commuters from 28 August 2021 – LTA [Accessed 26 Aug 2021]
Factsheet: Introducing the New MRT System Map and Transit Signage System – LTA [Accessed 26 Aug 2021]
An Inclusive Public Transport System – LTA [Accessed 26 Aug 2021]

Footnotes
[1] – Maps of Mayflower MRT and Caldecott MRT stations were adapted from LTA, and are used for depiction of surrounding estates and amenities only.

Image adapted from LTA and S Iswaran/Facebook


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Loh

I'm a train enthusiast who is broadly interested in the different means of technology which powers Singapore's train network.