Novena MRT Station Crew Praised by Netizens for Exemplary Service

Novena MRT station lift breakdown. (Photo: Jamaliah Hassan/Facebook & SMRT/Facebook)

On Monday (Dec 13), the passenger lift between the concourse and platform level at Novena MRT station went out of service, leaving elderly commuters stranded at the train platform.

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Faulty Passenger Lift at Novena MRT Station

Long queue formed by elderly commuters as the lift broke down. (Photo: Jamaliah Hassan/Facebook)

NS 20 Novena MRT station

In a Facebook post by SMRT on Monday (Dec 13), the passenger lift at Novena MRT station had broken down.

The lift breakdown led to a queue formed by elderly commuters at the train platform, many of whom were likely to be headed for their medical appointments at the nearby Tan Tock Seng Hospital.

Station Manager Noticed Lift Breakdown

In the early morning of Dec 13, 2021, Station Manager (SM) Anis was doing his third shift where he had happened to encounter the faulty lift, presumably during his routine checks around the station.

He immediately notified the maintenance team, and they arrived shortly to diagnose and troubleshoot the issue.

Station Crew Displayed Great Teamwork

Station staff operating the wheelchair lift and assisting elderly commuters up the stairs. (Photo:s SMRT/Facebook)

SM Anis then briefed SM Richard, who was leading the morning shift.

Following that, SM Richard deployed a team of four crew members to assist the commuters while the faulty lift underwent rectification.

SM Fahshan and Assistant Station Manager (ASM) Humaidy operated the wheelchair lift along the stairs whilst ASM Hasrifah and Service Ambassador (SA) Sabariah managed the crowd and assisted the elderly commuters up the stairs.