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TransitLink Informs that Fares Were Wrongly Charged, e-Vouchers Issued to Affected Commuters

Orchard MRT station of the Thomson-East Coast Line. (Photo: SGTrains File)

Orchard MRT station of the Thomson-East Coast Line. (Photo: SGTrains File)

Travelled between Orchard MRT station on the Thomson-East Coast Line (TEL) and Queenstown MRT station on the East-West Line (EWL) from Nov 13 and Dec 2?

Over 1,000 trips made through that sector were erroneously charged an additional six cents on fares, said TransitLink on Tuesday (Dec 13).

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TransitLink Advisory on MRT Fares Wrongly Charged

1,335 trips made were erroneously charged 6 cents more

TransitLink said the error occurred as the fare table for trips taken between Orchard MRT station on the TEL and Queenstown MRT station on the EWL was “not updated accurately during the opening of the new TEL stations”.

SEE ALSO: Thomson-East Coast Line 3 Begins Passenger Service, Increases Connectivity with 11 New MRT Stations »

The error had affected 1,335 trips, where commuters were charged $1.34 if they had exited the TEL fare gates at Orchard MRT station, compared to $1.28 if they had exited at the North-South Line (NSL) fare gates.

SGTrains observed a distinction through the TransitLink SimplyGo mobile application that tapping at the TEL fare gates at Orchard MRT station will show “Orchard TEL” in the trip history while tapping at the NSL ones will show “Orchard NSEW”.

SimplyGo users refunded automatically, e-Vouchers issued to affected CEPAS cardholders

TransitLink said rectifications for the incorrect fare charges have been taken as of Dec 3.

Commuters using the SimplyGo network – such as those who paid using MasterCard/Visa contactless credit/debit cards, mobile wallets, contactless NETS bank cards or upgraded CEPAS cards – will have the fare refunds credited automatically.

It added that contactless bank card users will see the refunds reflected in their credit/debit card statements, while those with SimplyGo concession cards and SimplyGo EZ-Link cards will have the refunds credited back to their cards automatically.

Commuters using the legacy CEPAS network – such as those who paid using NETS FlashPay or Stored-value EZ-Link cards – will be issued an e-voucher which can be redeemed at any Top-Up Kiosk (TUK), Assisted Service Kiosk (ASK) or TransitLink Kiosk.

LEARN MORE: Ticketing Machines »

“Affected commuters with queries on the refund process may call the TransitLink Hotline at 1800-2255-663 or visit any TransitLink Ticket Office.

“We apologise for the inconvenience caused.”



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Related Links
Thomson-East Coast Line – SGTrains
East-West Line – SGTrains
North-South Line – SGTrains


External Links
“1,335 trips made between Thomson – East Coast Line (TEL) Orchard station and Queenstown station from 13 November to 2 December 2022 were erroneously charged an additional 6 cents” – TransitLink/Facebook [Accessed 14 Dec 2022]


Images: SGTrains File.
This article first appeared on SGTrains.
Last updated 14 Dec 2022.

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Loh

I'm a train enthusiast who is broadly interested in the different means of technology which powers Singapore's train network.